Head of Growth Marketing
$1.27B NASDAQ specialty retailer and consumer lender, roughly 1,549 stores across the US and Latin America. Reported to the CMO, leading a 5-person growth team and 3 agencies inside a 40-person marketing function.
- Produced the company's first blended CAC of $30 against a $300 LTV by directing a LiveRamp and Cuebiq identity-resolution build tying online media to in-store sales.
- Grew the marketing budget from $1M to $4.5M by proving the channel with attribution rather than arguing for spend.
- Ran a $500K paid social campaign on 100 percent AI-generated creative, testing far more variants than a traditional production pipeline at no added cost.
- Built AI probability-scored segmentation ranking customers by likelihood of moving to a higher-profit tier, plus AI dashboards that automated reporting and avoided a dedicated analyst hire.
- Built paid search from zero to 200,000 sessions a month, up 150 percent year over year from 2023 to 2025.
- Owned the marketing side of a Bloomreach build end to end, connecting it to Meta, Google and Yelp through Conversions API with SOPs and QA.
- Reallocated $300K from print and postage into advertising by replacing paper loan reminders with triggered SMS, email and WhatsApp journeys.
- Scaled the EZ+ loyalty program from 1.5 million to 7 million members, including a Latin America launch.